Privacy policy

Last Updated: October 23, 2026

This Privacy Policy explains how Valuepavo collects, uses, stores, and shares personal information when you visit https://valuepavo.com, place an order, contact us, or otherwise interact with our online store.

Valuepavo is operated by HK CRYSTALCLEAR LIMITED.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number, where provided

  • Order and transaction information

  • Products viewed or purchased

  • Customer service communications

  • Device and browser information

  • IP address

  • Website activity and interaction data

  • Cookie and similar technology information

Payment information may be processed securely by third-party payment providers used to complete your transaction.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process returns and refunds

  • Provide customer support

  • Communicate about orders and purchases

  • Operate and improve our website

  • Detect fraud, misuse, or security risks

  • Maintain transaction and business records

  • Comply with legal and regulatory requirements

  • Send marketing communications where permitted

3. How We Share Information

We may share personal information with service providers that help us operate our business, including providers involved in:

  • Ecommerce hosting

  • Payment processing

  • Shipping and logistics

  • Order fulfillment

  • Website analytics

  • Customer support

  • Fraud prevention

  • Information technology and security

We may also disclose information where reasonably necessary to comply with applicable laws, respond to lawful requests, protect our rights, or enforce our store policies.

We do not sell customer personal information in the ordinary meaning of selling personal information for money.

4. Cookies and Similar Technologies

Valuepavo may use cookies and similar technologies to:

  • Maintain website functionality

  • Remember customer preferences

  • Understand website usage

  • Improve website performance

  • Support checkout and shopping features

  • Measure marketing and advertising effectiveness where applicable

Your browser may allow you to block or delete cookies. Please note that disabling certain cookies may affect some website features.

5. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

  • Processing and maintaining orders

  • Customer service

  • Returns and refunds

  • Fraud prevention

  • Business recordkeeping

  • Legal and regulatory compliance

  • Resolving disputes

Retention periods may vary depending on the type of information and applicable legal requirements.

6. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights relating to your personal information, which may include the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of eligible information

  • Request information about how your data is used

  • Object to or restrict certain processing where applicable

  • Withdraw consent where processing is based on consent

To submit a privacy request, contact us at:

[email protected]

We may need to verify your identity before completing certain requests.

8. Children's Privacy

Our store is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

9. International Data Processing

Because our ecommerce, payment, logistics, analytics, and technology service providers may operate internationally, personal information may be processed or stored outside your country or region.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices, security, or content of third-party websites and services. We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our operations, services, legal requirements, or privacy practices.

Any updated version will be posted on our website.

12. Contact Us

For questions or requests regarding this Privacy Policy, please contact:

Email: [email protected]

Website: https://valuepavo.com

Company Name:
HK CRYSTALCLEAR LIMITED

Company Address:
Room 1001, The Cloud
111 Tung Chau Street
Tai Kok Tsui, Hong Kong