Refund policy

Last Updated: October 23, 2026

Thank you for shopping at Valuepavo. This Return & Refund Policy explains our procedures for returns, refunds, damaged items, incorrect items, and order cancellations.

1. Return Period

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must generally:

  • Be returned within 30 days after delivery.

  • Be unused and in its original condition.

  • Include the original packaging and accessories, where applicable.

  • Include proof of purchase or a valid order number.

Items that have been used, altered, intentionally damaged, or returned incomplete may not qualify for a refund, except where otherwise required by applicable law.

2. How to Request a Return

Before sending an item back, please contact us at:

[email protected]

Please include:

  • Your order number.

  • Your full name.

  • The item you wish to return.

  • The reason for the return.

  • Photographs where the item arrived damaged, defective, or incorrect.

Please do not send a return to our business address without first contacting customer service.

After your request is reviewed, we will provide the applicable return instructions and return address.

Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at [email protected].

Please provide your order number and clear photographs showing the issue.

After reviewing the information, we may provide an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances.

4. Return Shipping Costs

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, we will provide appropriate return instructions and cover eligible return shipping costs where applicable.

For returns made for personal reasons, including changes of mind or preference, return shipping costs are generally the customer's responsibility unless otherwise required by law.

5. Refunds

Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

After a refund is issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

6. Order Cancellations

If you wish to cancel an order, contact us at [email protected] as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. You may instead request an eligible return after delivery.

7. Contact Us

For questions regarding returns or refunds:

Email: [email protected]
Website: https://valuepavo.com

Company: HK CRYSTALCLEAR LIMITED

Company Address:
Room 1001, The Cloud
111 Tung Chau Street
Tai Kok Tsui, Hong Kong