Shipping policy

Last Updated: October 23, 2026

Thank you for shopping at Valuepavo. This Shipping Policy explains our order processing times, estimated shipping times, shipping charges, tracking, and delivery procedures.

1. Order Processing Time

Orders are generally processed within 1–3 business days after the order is placed and payment is successfully confirmed.

Business days exclude weekends and applicable public holidays.

Processing may occasionally take longer during high-volume periods, holidays, order verification, or other circumstances that require additional review.

An order is considered shipped once it has been handed over to the shipping carrier.

2. Estimated Shipping Time

After processing, standard shipping generally takes approximately 7–15 business days.

The estimated total delivery timeframe is approximately:

8–18 business days

This includes both order processing and shipping time.

Delivery estimates are not guaranteed and may vary depending on:

  • Destination

  • Carrier operations

  • Customs procedures

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Other circumstances outside our reasonable control

3. Shipping Charges

Our standard shipping rates are:

  • Orders from $0.00 to $39.98: $12.99

  • Orders of $39.99 or more: Free Standard Shipping

The applicable shipping charge will be displayed during checkout before payment is completed.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible at:

[email protected]

We will make reasonable efforts to assist with address changes before an order has been processed or shipped.

Once an order has entered fulfillment or has been handed to the shipping carrier, we cannot guarantee that the shipping address can be changed.

5. Tracking Information

When tracking information becomes available, it may be provided through:

  • Shipping confirmation email

  • Order status page

  • Other available order notifications

Please allow some time after shipment for tracking information to become active in the carrier's system.

Tracking updates may occasionally be delayed even while a package is moving through the shipping network.

6. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

Possible causes include:

  • Carrier delays

  • Customs inspections

  • Severe weather

  • Public holidays

  • High seasonal shipping volume

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Other events outside our reasonable control

If your order appears significantly delayed, please contact us at [email protected] with your order number.

We will review the available shipment information and assist where reasonably possible.

7. Customs and Import Procedures

Depending on the destination, international shipments may be subject to customs processing or import procedures.

Customs clearance may cause additional delivery time beyond the estimated shipping period.

Where applicable, customers are responsible for providing any information reasonably required by customs authorities or shipping carriers.

Any duties, taxes, or import charges will be handled according to the requirements applicable to the destination and checkout arrangement.

8. Lost or Missing Packages

If tracking information shows that your package has been delivered but you cannot locate it, please first:

  • Check around the delivery location.

  • Check with household members.

  • Check with neighbors where appropriate.

  • Check with building management or reception.

  • Contact the shipping carrier if necessary.

If you are still unable to locate the package, please contact us at:

[email protected]

Please provide your order number and relevant tracking information so we can review the situation.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged product

  • Photographs of the shipping packaging where relevant

We will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Incorrect Delivery Information

Customers are responsible for ensuring that their shipping information is accurate and complete.

If a package cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping costs may apply where a shipment needs to be resent.

Please contact us promptly if you believe there is an issue with your delivery information.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us at [email protected] as soon as possible.

We will make reasonable efforts to accommodate requests before fulfillment begins.

Once an order has already been processed or shipped, changes or cancellations may no longer be possible.

12. Contact Us

For questions about shipping, tracking, or delivery, please contact:

Email: [email protected]

Website: https://valuepavo.com

Company Name:
HK CRYSTALCLEAR LIMITED

Company Address:
Room 1001, The Cloud
111 Tung Chau Street
Tai Kok Tsui, Hong Kong